{"id":24988,"date":"2026-10-15T18:19:29","date_gmt":"2026-10-15T15:19:29","guid":{"rendered":"https:\/\/motobiz.ro\/?page_id=24988"},"modified":"2026-10-23T03:12:12","modified_gmt":"2026-10-23T00:12:12","slug":"retur-anulare","status":"publish","type":"page","link":"https:\/\/motobiz.ro\/en\/retur-anulare\/","title":{"rendered":"Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"24988\" class=\"elementor elementor-24988\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb0c60 e-con e-atomic-element e-flexbox-base e-default-div e-618f5f9 e-3eb0c60-960c5a9\" data-id=\"3eb0c60\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3eb0c60\">\n    \t\t<div class=\"elementor-element elementor-element-35fce6b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"35fce6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"color: #000000;\">POLITICA DE RETUR, ANULARE \u0218I RAMBURSARE A ABONAMENTELOR<\/span><\/h1><p><span style=\"color: #000000;\"><strong>Website:<\/strong> <a style=\"color: #000000;\" href=\"https:\/\/motobiz.ro\/en\/\">www.motobiz.ro<\/a><\/span><br \/><span style=\"color: #000000;\"><strong>Last update:<\/strong> 15.10.2026<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">1. Dispozi\u021bii generale<\/span><\/h2><p><span style=\"color: #000000;\">Prezenta politic\u0103 stabile\u0219te condi\u021biile de anulare, retragere din contract \u0219i rambursare a sumelor achitate pentru abonamentele de promovare \u0219i publicitate comercializate prin intermediul platformei <strong>Motobiz.ro<\/strong>.<\/span><\/p><p><span style=\"color: #000000;\">Politica se aplic\u0103 urm\u0103toarelor abonamente:<br \/><span style=\"color: #333333;\"><br \/><strong><span style=\"color: #000000;\">ABONAMENTE PERSOANE FIZICE<\/span><\/strong><\/span><\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>MOTO STANDARD<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>MOTO SILVER<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>MOTO GOLD<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\"><strong>ABONAMENTE PERSOANE JURIDICE \/ FIRME<\/strong><\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>MOTO START<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>MOTO PRO<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>MOTO ULTRA<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">Abonamentele sunt disponibile at\u00e2t persoanelor fizice, c\u00e2t \u0219i persoanelor juridice \u0219i pot include, \u00een func\u021bie de pachetul ales, servicii de publicare a anun\u021burilor, listare, promovare \u0219i vizibilitate pe platform\u0103.<\/span><\/p><p><span style=\"color: #000000;\">Toate abonamentele au o durat\u0103 de <strong>o lun\u0103<\/strong> \u0219i nu se re\u00eennoiesc automat. Pentru continuarea serviciilor dup\u0103 expirarea perioadei contractuale, clientul trebuie s\u0103 efectueze o nou\u0103 achizi\u021bie.<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">2. Anularea abonamentului<\/span><\/h2><p><span style=\"color: #000000;\">Clientul poate solicita anularea unui abonament prin transmiterea unei cereri la adresa de e-mail office@motobiz.ro sau prin intermediul func\u021bionalit\u0103\u021bilor disponibile \u00een contul s\u0103u, dac\u0103 acestea sunt implementate pe platform\u0103.<\/span><\/p><p><span style=\"color: #000000;\">Cererea trebuie s\u0103 includ\u0103:<\/span><\/p><ul><li><span style=\"color: #000000;\">Numele \u0219i prenumele clientului sau denumirea societ\u0103\u021bii;<\/span><\/li><li><span style=\"color: #000000;\">Adresa de e-mail utilizat\u0103 la efectuarea comenzii;<\/span><\/li><li><span style=\"color: #000000;\">Tipul abonamentului achizi\u021bionat;<\/span><\/li><li><span style=\"color: #000000;\">Num\u0103rul comenzii sau al facturii, dac\u0103 este disponibil;<\/span><\/li><li><span style=\"color: #000000;\">Motivul solicit\u0103rii, dac\u0103 dore\u0219te s\u0103 \u00eel comunice.<\/span><\/li><\/ul><p><span style=\"color: #000000;\">Anularea solicitat\u0103 \u00een cursul perioadei contractuale nu determin\u0103 automat rambursarea sumelor achitate. Efectele anul\u0103rii \u0219i eventualul drept la rambursare se stabilesc \u00een func\u021bie de natura solicit\u0103rii, serviciile deja furnizate, condi\u021biile contractuale \u0219i legisla\u021bia aplicabil\u0103.<\/span><\/p><p><span style=\"color: #000000;\">\u00centruc\u00e2t abonamentele nu se re\u00eennoiesc automat, clientul nu trebuie s\u0103 efectueze o opera\u021biune separat\u0103 pentru oprirea unor pl\u0103\u021bi recurente.<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">3. Expirarea abonamentului<\/span><\/h2><p><span style=\"color: #000000;\">Fiecare abonament este valabil pentru perioada de o lun\u0103 aferent\u0103 comenzii confirmate.<\/span><\/p><p><span style=\"color: #000000;\">La expirarea perioadei contractuale, serviciile \u0219i beneficiile aferente abonamentului \u00eenceteaz\u0103, conform caracteristicilor pachetului achizi\u021bionat.<\/span><\/p><p><span style=\"color: #000000;\">Continuarea public\u0103rii sau promov\u0103rii anun\u021burilor dup\u0103 expirare presupune achizi\u021bionarea unui nou abonament, dac\u0103 nu exist\u0103 o alt\u0103 \u00een\u021belegere contractual\u0103 aplicabil\u0103.<\/span><\/p><p><span style=\"color: #000000;\">Expirarea abonamentului nu genereaz\u0103 automat rambursarea contravalorii perioadei contractuale.<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">4. Dreptul de retragere al persoanelor fizice<\/span><\/h2><p><span style=\"color: #000000;\">\u00cen cazul contractelor \u00eencheiate la distan\u021b\u0103 \u00eentre Motobiz \u0219i un consumator, persoan\u0103 fizic\u0103 ce ac\u021bioneaz\u0103 \u00een afara activit\u0103\u021bii sale comerciale, industriale, artizanale sau profesionale, se aplic\u0103 dreptul de retragere prev\u0103zut de OUG nr. 34\/2014, cu modific\u0103rile \u0219i complet\u0103rile ulterioare, \u00een m\u0103sura \u00een care contractul intr\u0103 sub inciden\u021ba acesteia.<\/span><\/p><p><span style=\"color: #000000;\">\u00cen general, consumatorul beneficiaz\u0103 de un termen de <strong>14 zile calendaristice de la \u00eencheierea contractului<\/strong> pentru a se retrage, f\u0103r\u0103 a fi necesar\u0103 justificarea deciziei, sub rezerva excep\u021biilor legale.<\/span><\/p><p><span style=\"color: #000000;\">Pentru exercitarea dreptului de retragere, consumatorul poate transmite o declara\u021bie neechivoc\u0103 prin e-mail la adresa office@motobiz.ro. Este suficient ca notificarea s\u0103 fie transmis\u0103 \u00eenainte de expirarea termenului legal.<\/span><\/p><p><span style=\"color: #000000;\">Dac\u0103, la solicitarea expres\u0103 a consumatorului, prestarea serviciilor \u00eencepe \u00een perioada de retragere, consumatorul poate fi obligat, \u00een condi\u021biile legii, s\u0103 achite o sum\u0103 propor\u021bional\u0103 cu serviciile efectiv furnizate p\u00e2n\u0103 la momentul comunic\u0103rii retragerii.<\/span><\/p><p><span style=\"color: #000000;\">Dreptul de retragere poate \u00eenceta \u00een cazul prest\u0103rii integrale a serviciilor numai dac\u0103 sunt \u00eendeplinite condi\u021biile legale, inclusiv ob\u021binerea acordului prealabil expres al consumatorului pentru \u00eenceperea prest\u0103rii \u0219i confirmarea faptului c\u0103 acesta \u00een\u021belege c\u0103 \u00ee\u0219i va pierde dreptul de retragere dup\u0103 executarea integral\u0103 a contractului.<\/span><\/p><p><span style=\"color: #000000;\">Simpla activare a abonamentului sau publicarea unui anun\u021b nu \u00eenseamn\u0103, \u00een toate situa\u021biile, c\u0103 dreptul de retragere a \u00eencetat.<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">5. Regimul aplicabil persoanelor juridice<\/span><\/h2><p><span style=\"color: #000000;\">Pentru abonamentele achizi\u021bionate de societ\u0103\u021bi comerciale \u0219i alte persoane juridice \u00een scop profesional, dreptul legal de retragere de 14 zile prev\u0103zut de legisla\u021bia privind protec\u021bia consumatorilor nu se aplic\u0103 \u00een mod obi\u0219nuit.<\/span><\/p><p><span style=\"color: #000000;\">Solicit\u0103rile de anulare \u0219i rambursare ale persoanelor juridice sunt analizate \u00een conformitate cu termenii contractuali accepta\u021bi la achizi\u021bie \u0219i cu legisla\u021bia aplicabil\u0103.<\/span><\/p><p><span style=\"color: #000000;\">Aceast\u0103 prevedere nu exclude drepturile care pot rezulta din alte dispozi\u021bii legale sau din contractul \u00eencheiat \u00eentre p\u0103r\u021bi.<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">6. Rambursarea sumelor achitate<\/span><\/h2><p><span style=\"color: #000000;\">Rambursarea poate fi efectuat\u0103, dup\u0103 caz, \u00een urm\u0103toarele situa\u021bii:<\/span><\/p><ul><li><span style=\"color: #000000;\">Exercitarea valabil\u0103 a dreptului legal de retragere;<\/span><\/li><li><span style=\"color: #000000;\">\u00cencasarea unei pl\u0103\u021bi din eroare sau efectuarea unei pl\u0103\u021bi duble;<\/span><\/li><li><span style=\"color: #000000;\">Neactivarea abonamentului ori neprestarea serviciilor din motive imputabile Motobiz, \u00een condi\u021biile legii \u0219i ale contractului;<\/span><\/li><li><span style=\"color: #000000;\">Alte situa\u021bii \u00een care rambursarea este datorat\u0103 potrivit legisla\u021biei aplicabile sau condi\u021biilor contractuale.<\/span><\/li><\/ul><p><span style=\"color: #000000;\">\u00cen cazul retragerii legale, rambursarea se efectueaz\u0103 \u00een termenul prev\u0103zut de lege, de regul\u0103 \u00een cel mult 14 zile de la data la care Motobiz este informat cu privire la decizia consumatorului, cu respectarea regulilor aplicabile situa\u021biei concrete.<\/span><\/p><p><span style=\"color: #000000;\">Rambursarea se realizeaz\u0103, de regul\u0103, prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru tranzac\u021bia ini\u021bial\u0103, cu excep\u021bia cazului \u00een care clientul accept\u0103 o alt\u0103 modalitate \u0219i sunt respectate cerin\u021bele legale.<\/span><\/p><p><span style=\"color: #000000;\">\u00cen cazul \u00een care serviciile au \u00eenceput la solicitarea expres\u0103 a consumatorului \u00een perioada de retragere, pot fi deduse sumele propor\u021bionale permise de lege pentru serviciile efectiv furnizate.<\/span><\/p><p><span style=\"color: #000000;\">\u00cen afara situa\u021biilor \u00een care rambursarea este impus\u0103 de lege sau de contract, simpla renun\u021bare la utilizarea abonamentului, nepublicarea unui anun\u021b de c\u0103tre client ori expirarea perioadei contractuale nu confer\u0103 automat dreptul la restituirea integral\u0103 a pre\u021bului.<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">7. Reclama\u021bii \u0219i solicit\u0103ri<\/span><\/h2><p><span style=\"color: #000000;\">Pentru \u00eentreb\u0103ri, cereri de anulare, notific\u0103ri de retragere sau solicit\u0103ri de rambursare, clien\u021bii pot contacta Motobiz prin urm\u0103toarele date:<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Website:<\/strong> <a style=\"color: #000000;\" href=\"https:\/\/motobiz.ro\/en\/\">https:\/\/www.motobiz.ro<\/a><\/span><\/li><li><span style=\"color: #000000;\"><strong>E-mail:<\/strong> office@motobiz.ro<\/span><\/li><li><span style=\"color: #000000;\"><strong>Operator economic:<\/strong> MOTO BUSINESS S.R.L<\/span><\/li><li><span style=\"color: #000000;\"><strong>Registered office:<\/strong> Bucuresti, Sector 3, Bulevardul Theodor Pallady, nr. 23<\/span><\/li><\/ul><p><span style=\"color: #000000;\">Solicit\u0103rile vor fi analizate individual, iar r\u0103spunsul va fi transmis prin datele de contact furnizate de client, \u00een termenul legal aplicabil sau \u00eentr-un termen rezonabil, dup\u0103 caz.<\/span><\/p><p>\u00a0<\/p><h2><span style=\"color: #000000;\">8. Dispozi\u021bii finale<\/span><\/h2><p><span style=\"color: #000000;\">Prezenta politic\u0103 se aplic\u0103 \u00eempreun\u0103 cu termenii \u0219i condi\u021biile de utilizare a platformei Motobiz.ro \u0219i cu informa\u021biile prezentate \u00een momentul achizi\u021biei abonamentului.<\/span><\/p><p><span style=\"color: #000000;\">\u00cen cazul unei neconcordan\u021be, prevaleaz\u0103 dispozi\u021biile legale obligatorii aplicabile. Nicio prevedere a prezentei politici nu limiteaz\u0103 drepturile consumatorilor garantate prin lege.<\/span><\/p><p><span style=\"color: #000000;\">Prin achizi\u021bionarea unui abonament, clientul confirm\u0103 c\u0103 a avut posibilitatea de a consulta condi\u021biile aplicabile pachetului selectat.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POLITICA DE RETUR, ANULARE \u0218I RAMBURSARE A ABONAMENTELOR Website: www.motobiz.roUltima actualizare: 15.10.2026 \u00a0 1. Dispozi\u021bii generale Prezenta politic\u0103 stabile\u0219te condi\u021biile de anulare, retragere din contract \u0219i rambursare a sumelor achitate pentru abonamentele de promovare \u0219i publicitate comercializate prin intermediul platformei Motobiz.ro. Politica se aplic\u0103 urm\u0103toarelor abonamente: ABONAMENTE PERSOANE FIZICE MOTO STANDARD MOTO SILVER MOTO GOLD [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24988","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retur\/ Anulare - MOTO BIZ - www.motobiz.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/motobiz.ro\/en\/retur-anulare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retur\/ Anulare - MOTO BIZ - www.motobiz.ro\" \/>\n<meta property=\"og:description\" content=\"POLITICA DE RETUR, ANULARE \u0218I RAMBURSARE A ABONAMENTELOR Website: www.motobiz.roUltima actualizare: 15.10.2026 \u00a0 1. Dispozi\u021bii generale Prezenta politic\u0103 stabile\u0219te condi\u021biile de anulare, retragere din contract \u0219i rambursare a sumelor achitate pentru abonamentele de promovare \u0219i publicitate comercializate prin intermediul platformei Motobiz.ro. 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