PRIVACY POLICY

Website: www.motobiz.ro
Data controller: MOTO BUSINESS S.R.L.
E-mail de contact: contact@motobiz.ro
Last update: 9 octombrie 2026

1. Introduction

MOTO BUSINESS S.R.L. respects the right to privacy and is committed to protecting the personal data of website users. www.motobiz.ro, precum și ale clienților și partenerilor săi comerciali.

This Privacy Policy explains how we collect, use, store, and protect personal data, as well as the rights you have in relation to it.

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 on the protection of personal data (GDPR), as well as with the legislation applicable in Romania.

By using the website, your data may be processed under the conditions described in this policy. Where the law requires consent to be obtained, it will be requested accordingly.

2. Who we are

The controller responsible for the processing of personal data is:

• Company name: MOTO BUSINESS S.R.L.
• Website: https://www.motobiz.ro
• E-mail: contact@motobiz.ro
• Registered office: Bucuresti, Sector 3, Bulevardul Theodor Pallady, nr. 23
• CUI: 55466009 
• Trade Register No.: J2026050963007 / 24.08.2026

For any questions regarding the processing of personal data, you can contact us at the address contact@motobiz.ro.

3. What categories of personal data we may collect

Depending on how you use the website and the relationship you have with us, we may process the following categories of data:

a) Identification details

• Surname and first name;
• Company name, in the case of legal entity clients;
• Identification details of representatives or contact persons, when necessary.

b) Contact details

• Email address;
• Phone number;
• Billing address;
• Delivery address, if applicable.

c) Data regarding orders and commercial relationships

• The products requested or purchased;
• Order history;
• Information required for invoicing and delivery;
• Data regarding payments and refunds, to the extent necessary for the administration of transactions;
• Communications regarding orders, returns, warranties, and requests for assistance.

d) Data provided via contact forms

• The name;
• Email address;
• The phone number, if requested;
• The content of the transmitted message.

e) Technical and navigation data

• IP address;
• Browser and device type;
• Date and time of access;
• Pages visited and technical information regarding the use of the website;
• Information collected through cookies or similar technologies, depending on your settings and choices.

We do not intentionally request personal data that is not necessary for the purposes described in this policy.

4. For what purposes we use the data

Personal data may be used for the following purposes:

1. Order receipt and processing – for the confirmation, preparation, invoicing, and delivery of ordered products.

2. Communication with users and clients – to respond to questions, requests for quotes, complaints, or inquiries for information.

3. B2B business relationship management – for handling requests and orders from business entities, as well as for communicating with their representatives.

4. Fulfillment of legal obligations – for compliance with tax, accounting, and other obligations stipulated by law.

5. Managing returns and warranties – for handling post-purchase requests.

6. Website security – for preventing fraud, detecting unauthorized access, and protecting the technical infrastructure.

7. Website improvement – for analyzing usage patterns and enhancing functionalities, when analytics tools are employed.

8. Marketing and commercial communications – for sending offers and updates, provided there is an appropriate legal basis and, where necessary, your consent.

We will not use the data for purposes incompatible with those for which it was collected, without informing you and without complying with applicable legal requirements.

5. Legal basis for processing

We process personal data only when there is an applicable legal basis, such as:

• Performance of a contract or taking steps prior to entering into a contract, at your request;
• Fulfillment of legal obligations, including those related to tax and accounting;
• The legitimate interest of the company—for example, regarding website security, fraud prevention, or the handling of certain commercial requests—while respecting the rights and freedoms of the data subjects;
• Consent, in situations where it is required, including for certain cookies and marketing activities.

When processing is based on consent, it may be withdrawn at any time. The withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. To whom we may disclose the data

To the extent necessary for the conduct of business, data may be disclosed to the following categories of recipients:

• Website hosting and administration service providers;
• IT service and maintenance providers;
• Courier companies and delivery services;
• Payment processors and financial institutions, if they are involved in transactions;
• Accounting and invoicing service providers;
• Communication or marketing service providers, if used;
• Public authorities and competent institutions, when disclosure is required by law.

The data will be disclosed only to the extent necessary to fulfill the relevant purpose and in compliance with confidentiality and security obligations.

We do not sell your personal data to third parties.

7. Transfer of data outside the European Economic Area

Depending on the providers used for hosting, analytics, communication, or other services, certain data might be transferred outside the European Economic Area.

In the event that such a transfer takes place, it will be carried out only in compliance with the conditions set out in the GDPR, including, where applicable, on the basis of an adequacy decision or appropriate safeguards.

For information regarding any transfers made in connection with a specific service, you may contact us at contact@motobiz.ro.

8. How long we keep the data

Personal data is kept only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable law.

Depending on the situation:

• Data related to orders and contracts is retained for the duration of the contractual relationship and subsequently, in accordance with applicable legal timeframes;
• Data from accounting and tax documents are retained for the periods stipulated by the legislation in force;
• Requests submitted via e-mail or contact forms are retained for as long as is necessary to resolve them and to manage any potential legal obligations;
• Data used for marketing purposes is retained until consent is withdrawn or the right to object is exercised, as the case may be, in compliance with applicable legal obligations;
• Technical data and information collected via cookies are retained for periods corresponding to the purpose and duration of each tool used.

Upon the expiry of the applicable periods, the data will be deleted or anonymized, as the case may be, except in situations where their retention is required by law.

9. Cookies and similar technologies

The website www.motobiz.ro may use cookies and similar technologies for the proper functioning of its pages, to store user preferences, for security purposes, and—where applicable—for statistical analysis or advertising.

Cookies that are strictly necessary for the operation of the requested service may be used in accordance with the conditions provided by law. For cookies that require consent, such consent will be requested before they are activated, and users will have the option to modify or withdraw their choices.

For detailed information about the cookies used, their purposes, and how to manage them, please consult the "Cookie Policy" page, if available on the website.

10. Your rights

Under the conditions set out in the GDPR, you have the following rights:

• Right to rectification – to request the correction of inaccurate data or the completion of incomplete data;
• Dreptul la rectificare – să solicitați corectarea datelor inexacte sau completarea celor incomplete;
• Right to erasure – to request the deletion of data, when the legal conditions are met;
• Right to restriction of processing – to request the limitation of processing in cases provided for by law;
• Right to data portability – to receive certain data in a structured format and to request its transmission to another controller, under the conditions of the GDPR;
• Right to object – to object to certain processing activities, particularly those based on legitimate interest, in accordance with the law;
• Right to withdraw consent – when processing is based on consent;
• The right not to be subject to a decision based solely on automated processing, including profiling, in the situations provided for by the GDPR;
• The right to lodge a complaint with the competent data protection authority.

The exercise of these rights is subject to the conditions and exceptions provided for by applicable law. In certain situations, we may be under a legal obligation to retain some data, even if you request its deletion.

11. How you can exercise your rights

To request access to data, rectification, erasure, restriction of processing, or to exercise any other right provided for by the GDPR, you may write to us at:

contact@motobiz.ro

Please specify your request and provide the information necessary to securely identify it. If needed, we may request additional information to verify your identity.

We will respond to requests within the timeframe stipulated by the GDPR—typically, no later than one month from the date of receipt. In complex situations or in the event of a large volume of requests, this period may be extended in accordance with the law, and you will be notified accordingly.

12. Data security

MOTO BUSINESS S.R.L. aims to implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or unauthorized disclosure.

Access to data is limited to individuals and providers who require it to perform relevant duties or services.

However, the transmission of data over the internet cannot be guaranteed to be completely free of risks.

13. Protection of minors' data

The website is not intended for the intentional collection of personal data from minors without compliance with the conditions stipulated by applicable law.

If we discover that data belonging to a minor has been collected in a situation where such processing is not permitted, we will examine the situation and take appropriate measures, in accordance with the law.

14. Links to other websites

The website may contain links to pages managed by third parties. MOTO BUSINESS S.R.L. does not control the privacy policies or practices of these websites.

We recommend that you consult the privacy policies of external websites before providing them with personal data.

15. Supervisory authority

If you believe that the processing of your data violates applicable law, you have the right to lodge a complaint with:

National Supervisory Authority for Personal Data Processing (ANSPDCP)

Website oficial: https://www.dataprotection.ro/

We recommend that you first contact us at contact@motobiz.ro, so that we may review and, if possible, directly resolve your request. This is not a mandatory requirement for exercising your right to file a complaint.

16. Changes to the Privacy Policy

MOTO BUSINESS S.R.L. reserves the right to update this Privacy Policy to reflect legislative, technical, or operational changes.

The updated version will be published on www.motobiz.ro and will include the date of the last update.

For any questions regarding this policy or how personal data is processed, you can contact us at contact@motobiz.ro.